The Ombudsman sent an inquiry to the Montgomery County Department of Job and Family Services on behalf of the woman’s plight. She had food benefits but no EBT card by which to access those benefits. The Ombudsman requested assistance for the woman in receiving an EBT card. Staff at the Department responded that a card had been requested but would take another two weeks to arrive.
The woman called in a few weeks to report that her card had arrived and that she had already been to the store to obtain food for her family. She was grateful for the intervention on her behalf.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.